DESIGNING SYSTEMS
DESIGNING SYSTEMS
THAT PUT PEOPLE
THAT PUT PEOPLE
FIRST
FIRST
Human Factors Researcher & Usability Specialist
Making Complex Systems Usable, Human, and Impactful
who am i
I'm a human factors and UX researcher with a background in fashion technology and systems design. Over the past few years, I’ve worked across healthcare, manufacturing, and e-commerce, helping teams simplify complexity through research, co-design, and digital solutions. Whether I’m building internal tools, improving product workflows, or designing web experiences, my focus stays the same: creating systems that are intuitive, inclusive, and driven by real-world insights
Human factors projects in healthcare, lab & manufacturing contexts
Human factors projects in healthcare, lab & manufacturing contexts
Human factors projects in healthcare, lab & manufacturing contexts
Human factors projects in healthcare, lab & manufacturing contexts
Peer-reviewed publication & international conference presentation
Peer-reviewed publication & international conference presentation
Peer-reviewed publication & international conference presentation
Peer-reviewed publication & international conference presentation
years applying research to real-world systems
years applying research to real-world systems
years applying research to real-world systems
years applying research to real-world systems
Process
HOW I WORK
UNDERSTAND THE SYSTEM, NOT JUST THE SCREEN
I begin by mapping the full ecosystem — people, tasks, environments, and constraints — to uncover how the system actually functions beyond the interface.
01
OBSERVE REAL-WORLD BEHAVIOUR
Through contextual inquiry and field observation, I capture how users navigate systems in practice — including workarounds, breakdowns, and safety-critical moments.
02
STREAMLINE TASKS, MINIMIZE RISKS
I use task analysis and cognitive walkthroughs to uncover friction points, usability gaps, and areas of cognitive strain. This helps simplify workflows, reduce errors, and improve the overall efficiency and safety of user interactions.
03
VALIDATE THROUGH USABILITY TESTING
I conduct usability testing to evaluate system performance, uncover friction points, and ensure solutions align with real user needs and contexts.
04
TRANSLATE INSIGHT INTO ACTION
I deliver clear, actionable recommendations that inform design, engineering, and safety — turning research into measurable impact.
05
UNDERSTAND THE SYSTEM, NOT JUST THE SCREEN
I begin by mapping the full ecosystem — people, tasks, environments, and constraints — to uncover how the system actually functions beyond the interface.
01
OBSERVE REAL-WORLD BEHAVIOUR
Through contextual inquiry and field observation, I capture how users navigate systems in practice — including workarounds, breakdowns, and safety-critical moments.
02
STREAMLINE TASKS, MINIMIZE RISKS
I use task analysis and cognitive walkthroughs to uncover friction points, usability gaps, and areas of cognitive strain. This helps simplify workflows, reduce errors, and improve the overall efficiency and safety of user interactions.
03
VALIDATE THROUGH USABILITY TESTING
I conduct usability testing to evaluate system performance, uncover friction points, and ensure solutions align with real user needs and contexts.
04
TRANSLATE INSIGHT INTO ACTION
I deliver clear, actionable recommendations that inform design, engineering, and safety — turning research into measurable impact.
05
UNDERSTAND THE SYSTEM, NOT JUST THE SCREEN
I begin by mapping the full ecosystem — people, tasks, environments, and constraints — to uncover how the system actually functions beyond the interface.
01
OBSERVE REAL-WORLD BEHAVIOUR
Through contextual inquiry and field observation, I capture how users navigate systems in practice — including workarounds, breakdowns, and safety-critical moments.
02
STREAMLINE TASKS, MINIMIZE RISKS
I use task analysis and cognitive walkthroughs to uncover friction points, usability gaps, and areas of cognitive strain. This helps simplify workflows, reduce errors, and improve the overall efficiency and safety of user interactions.
03
VALIDATE THROUGH USABILITY TESTING
I conduct usability testing to evaluate system performance, uncover friction points, and ensure solutions align with real user needs and contexts.
04
TRANSLATE INSIGHT INTO ACTION
I deliver clear, actionable recommendations that inform design, engineering, and safety — turning research into measurable impact.
05
UNDERSTAND THE SYSTEM, NOT JUST THE SCREEN
I begin by mapping the full ecosystem — people, tasks, environments, and constraints — to uncover how the system actually functions beyond the interface.
01
OBSERVE REAL-WORLD BEHAVIOUR
Through contextual inquiry and field observation, I capture how users navigate systems in practice — including workarounds, breakdowns, and safety-critical moments.
02
STREAMLINE TASKS, MINIMIZE RISKS
I use task analysis and cognitive walkthroughs to uncover friction points, usability gaps, and areas of cognitive strain. This helps simplify workflows, reduce errors, and improve the overall efficiency and safety of user interactions.
03
VALIDATE THROUGH USABILITY TESTING
I conduct usability testing to evaluate system performance, uncover friction points, and ensure solutions align with real user needs and contexts.
04
TRANSLATE INSIGHT INTO ACTION
I deliver clear, actionable recommendations that inform design, engineering, and safety — turning research into measurable impact.
05
EXPERIENCE
Feb 2020 - August 2021
Orient Craft
Innovation Lead
I began my career as an Innovation Lead, introducing a real-time tracking system to replace a manual process affecting 1,200+ garments daily. Using field research and task analysis, I improved reporting accuracy by 70% and cut delays by 60%, with 90% team adoption in two weeks.
Feb 2020 - August 2021
Orient Craft
Innovation Lead
I began my career as an Innovation Lead, introducing a real-time tracking system to replace a manual process affecting 1,200+ garments daily. Using field research and task analysis, I improved reporting accuracy by 70% and cut delays by 60%, with 90% team adoption in two weeks.
Feb 2020 - August 2021
Orient Craft
Innovation Lead
I began my career as an Innovation Lead, introducing a real-time tracking system to replace a manual process affecting 1,200+ garments daily. Using field research and task analysis, I improved reporting accuracy by 70% and cut delays by 60%, with 90% team adoption in two weeks.
Feb 2020 - August 2021
Orient Craft
Innovation Lead
I began my career as an Innovation Lead, introducing a real-time tracking system to replace a manual process affecting 1,200+ garments daily. Using field research and task analysis, I improved reporting accuracy by 70% and cut delays by 60%, with 90% team adoption in two weeks.
January 2022- April 2023
The Creative School- Toronto Mteropolitan University
Product Designer
I led a human-centered research study to improve the usability, fit, and comfort of mastectomy bras and prostheses, working with survivors, clinicians, and fitters. Through task analysis, interviews, and co-design, I developed HF-aligned design guidelines that were published internationally and inform scalable, inclusive solutions used in clinical and retail settings.
January 2022- April 2023
The Creative School- Toronto Mteropolitan University
Product Designer
I led a human-centered research study to improve the usability, fit, and comfort of mastectomy bras and prostheses, working with survivors, clinicians, and fitters. Through task analysis, interviews, and co-design, I developed HF-aligned design guidelines that were published internationally and inform scalable, inclusive solutions used in clinical and retail settings.
January 2022- April 2023
The Creative School- Toronto Mteropolitan University
Product Designer
I led a human-centered research study to improve the usability, fit, and comfort of mastectomy bras and prostheses, working with survivors, clinicians, and fitters. Through task analysis, interviews, and co-design, I developed HF-aligned design guidelines that were published internationally and inform scalable, inclusive solutions used in clinical and retail settings.
January 2022- April 2023
The Creative School- Toronto Mteropolitan University
UI / UX Designer
I led a human-centered research study to improve the usability, fit, and comfort of mastectomy bras and prostheses, working with survivors, clinicians, and fitters. Through task analysis, interviews, and co-design, I developed HF-aligned design guidelines that were published internationally and inform scalable, inclusive solutions used in clinical and retail settings.
January 2023- April 2023
Toronto Rehab Institute
Lead Human Centered Design Researcher
As Lead Researcher on a diabetes management app, I led ethnographic research, interviews, and photo diaries to uncover cognitive and behavioral barriers. Insights were translated into journey maps and design recommendations that shaped core app features. Applying human factors principles led to a 30% boost in patient confidence and adherence
January 2023- April 2023
Toronto Rehab Institute
Lead Human Centered Design Researcher
As Lead Researcher on a diabetes management app, I led ethnographic research, interviews, and photo diaries to uncover cognitive and behavioral barriers. Insights were translated into journey maps and design recommendations that shaped core app features. Applying human factors principles led to a 30% boost in patient confidence and adherence
January 2023- April 2023
Toronto Rehab Institute
Lead Human Centered Design Researcher
As Lead Researcher on a diabetes management app, I led ethnographic research, interviews, and photo diaries to uncover cognitive and behavioral barriers. Insights were translated into journey maps and design recommendations that shaped core app features. Applying human factors principles led to a 30% boost in patient confidence and adherence
January 2023- April 2023
Toronto Rehab Institute
Lead Human Centered Design Researcher
As Lead Researcher on a diabetes management app, I led ethnographic research, interviews, and photo diaries to uncover cognitive and behavioral barriers. Insights were translated into journey maps and design recommendations that shaped core app features. Applying human factors principles led to a 30% boost in patient confidence and adherence
January 2020 - March 2022
Throat Threads Apparel
Project Manager
At Throat Threads Apparel, I applied human factors thinking to uncover workflow inefficiencies across teams managing 13 fashion brands. Through internal research and task analysis, I helped redesign digital tools — including a centralized product database and custom Shopify features — to improve usability, reduce errors, and align with how teams actually worked. I also led training to ensure smooth adoption across departments.
January 2020 - March 2022
Throat Threads Apparel
Project Manager
At Throat Threads Apparel, I applied human factors thinking to uncover workflow inefficiencies across teams managing 13 fashion brands. Through internal research and task analysis, I helped redesign digital tools — including a centralized product database and custom Shopify features — to improve usability, reduce errors, and align with how teams actually worked. I also led training to ensure smooth adoption across departments.
January 2020 - March 2022
Throat Threads Apparel
Project Manager
At Throat Threads Apparel, I applied human factors thinking to uncover workflow inefficiencies across teams managing 13 fashion brands. Through internal research and task analysis, I helped redesign digital tools — including a centralized product database and custom Shopify features — to improve usability, reduce errors, and align with how teams actually worked. I also led training to ensure smooth adoption across departments.
January 2020 - March 2022
Throat Threads Apparel
Project Manager
At Throat Threads Apparel, I applied human factors thinking to uncover workflow inefficiencies across teams managing 13 fashion brands. Through internal research and task analysis, I helped redesign digital tools — including a centralized product database and custom Shopify features — to improve usability, reduce errors, and align with how teams actually worked. I also led training to ensure smooth adoption across departments.
Achievements & Awards
01
Linda Lewis Award
Ergonomic Post-Mastectomy Solutions
-
2023
01
Linda Lewis Award
Ergonomic Post-Mastectomy Solutions
-
2023
01
Linda Lewis Award
Ergonomic Post-Mastectomy Solutions
-
2023
01
Linda Lewis Award
Ergonomic Post-Mastectomy Solutions
-
02
Ontario Graduate Scholarship
Healthcare product design research
-
2023
02
Ontario Graduate Scholarship
Healthcare product design research
-
2023
02
Ontario Graduate Scholarship
Healthcare product design research
-
2023
02
Ontario Graduate Scholarship
Healthcare product design research
-
03
St.Micheal's Hospital Finalist
Surgical Apparel Design Innovation
-
2022
03
St.Micheal's Hospital Finalist
Surgical Apparel Design Innovation
-
2022
03
St.Micheal's Hospital Finalist
Surgical Apparel Design Innovation
-
2022
03
St.Micheal's Hospital Finalist
Surgical Apparel Design Innovation
-
04
UX Design Book Award
Diabetes Management project
-
2024
04
UX Design Book Award
Diabetes Management project
-
2024
04
UX Design Book Award
Diabetes Management project
-
2024
04
UX Design Book Award
Diabetes Management project
-
Clients
Clients
Clients
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